Frequently AskedQuestions — Italy Taxi Service

Book directly through our online booking form, send an email to booking@italytaxiservice.com, or message us on WhatsApp. You'll receive instant confirmation with your driver's details, vehicle information, and a fixed price.

All prices are per vehicle, not per person. Whether you book a sedan for 1 or a minivan for 7, the fare remains the same fixed price agreed at booking — great value for families and groups.

Payment options are confirmed at booking. We accept credit and debit cards online, and cash or card payment to your driver at journey end. There are no hidden fees — what you paid is what you owe.

Yes. For all airport pickups, your driver waits inside the arrivals hall holding a sign with your name. You won't need to look for a taxi outside — your driver will find you.

We offer free cancellation up to 24 hours before your scheduled pickup. Cancellations between 24 and 6 hours may incur a 50% charge. Cancellations within 6 hours of pickup are non-refundable.

Yes. We monitor all flights in real time. If your plane is delayed or arrives early, your driver automatically adjusts the pickup time at no extra cost to you.

We include 60 minutes of complimentary waiting after your actual landing time for international flights, and 30 minutes for domestic. This accounts for immigration, baggage, and customs.

We operate from all major Italian airports: Rome FCO & CIA, Milan MXP & LIN, Venice VCE, Florence FLR, Naples NAP, Catania, Palermo, Bologna, Bari, and all regional airports.

Yes — and we recommend it. Book both legs together for guaranteed availability and streamlined coordination. Simply add your return date and flight details during the booking process.

Yes. Infant carriers, forward-facing child seats, and booster seats are provided free of charge on request. Specify the age and weight of each child when booking and the correct equipment will be pre-installed.

Our fleet includes: Economy Sedans (up to 3 passengers), Business Sedans (up to 3 passengers, higher spec), Minivans (up to 7–8 passengers), and SUVs. We match the vehicle to your group size and luggage count automatically.

Wi-Fi is available in our executive and business-class vehicles on request. Please note this requirement in your booking and we'll assign an appropriately equipped car.

Yes. Our sedans fit 2 large suitcases plus cabin bags. Minivans accommodate full cruise or ski luggage. Let us know your bag count when booking and we'll ensure the right vehicle is assigned.

No. Every quote is fully all-inclusive. Tolls, motorway fees, fuel, luggage, and waiting time within the grace period are all included. Night and holiday transfers are quoted transparently — no surprise charges on arrival.

Contact us via WhatsApp or the contact form with your exact pickup and drop-off addresses. We'll provide a custom fixed quote within minutes.

For large groups (8+ passengers) and corporate accounts, we offer negotiated rates. Contact our team directly to discuss options.

Yes. Contact us via WhatsApp or email as early as possible. We accommodate modifications to pickup time, vehicle type, and passenger count subject to availability.